Soft Tech welcomes Kyle Hendrickson as Strategic Account Manager – North America. Kyle brings 16 years of Fenestration CNC experience to his position as Strategic Account Manager. In his role, Kyle will work with existing customers to make sure they succeed.
Kyle’s first experience dealing with software was in the early 1990’s. He was approached by a childhood friend to help launch a product designed to enable charter companies and small airlines to manage their aircraft to a higher degree of financial precision. Given his background and enthusiasm in aviation, Kyle happily engaged. The pinnacle of their success was selling software development services to a young airline named Midwest Express. Midwest Express was a premium (all first class) airline with its primary hub in Milwaukee, Wisconsin until 2010, when it merged with Frontier Airlines.
Kyle’s first experience with the fenestration industry was in 2005, when he sold his first Tekna CNC machining center to a window and door manufacturer in Detroit, Michigan. The experience left Kyle wondering what the term “stile” meant… Two years later, though, he was selling into the one of the largest American manufacturers of architectural aluminum systems and products for the global commercial construction industry. Five years later he would be watching anthropomorphic robots servicing his CNC’s to build windows and doors.
Kyle’s primary area of expertise is in computer-aided manufacturing with a focus on the needs of the fenestration and extruded aluminum industries. His time working with machinery for manufacturing began at a wire parts and coiled spring manufacturer. He tooled, set up, and operated a department of machines which ranged from state-of-the-art CNC machines to older analog machinery.
Before joining Soft Tech, Kyle managed sales and customer experience for two prominent machinery manufacturers servicing the window, door and curtainwall community of manufacturers. “I spent sixteen years selling, training, and providing customer support for CNC machinery on the manufacturing floors of numerous window, door, and curtainwall manufacturers. This time spent included mastering processes by which CNC machines can be driven by front office software management systems such as V6 or ERP systems,” says Kyle.
Kyle is married with three children, two sons aged 28, and 15, and a daughter aged 25. His greatest passion is his wife because she allows him to pursue his second passion in life which is flying! He flies several aircraft, but the most exhilarating is the T-6 “Texan”, aka the “Harvard”, which Kyle feels is the Harley Davidson of airplanes. “My dad bought the airplane the year I was born and taught me how to fly at age thirteen. We still fly it together today.” The sight of the shiny chrome spinner, polished aluminum propeller, giant fully exposed air-cooled cylinders, and the guttural growl of the exhaust in the ears is an experience Kyle says he’ll never tire of.
The Soft Tech Sales, Support and Implementation Teams are looking forward to working with Kyle. Helping him to develop and nurture successful partnerships with our long-standing customers located in the North American region.